Responsible Gaming — Play Smart, Stay in Control

34bet was built with the Bangladeshi player in mind — a platform that combines the excitement of cricket betting, live casino, and premium slots with an unwavering duty of care toward every member of our community. Responsible gaming is not a legal checkbox for us; it is a core value that shapes how we design our products, train our support staff, and build our policies.

We acknowledge that for the vast majority of players, gambling is a leisure activity — a way to add extra excitement to a BPL match, enjoy a live roulette session, or spin the reels on a favourite slot. We want it to remain that way. However, we also recognise that for a small proportion of people, gambling can escalate into a harmful pattern of behaviour. Our responsible gaming programme is designed to intervene early, provide practical tools, and connect at-risk players with appropriate support before problems become serious.

Every player who creates an account at 34bet agrees to our Terms and Conditions, which include acknowledgement of our responsible gaming policy. By offering this platform to players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, we take on a genuine responsibility — one we fulfil through the tools and resources described on this page.

34bet strictly enforces an 18+ age requirement for all players. Gambling services offered on this platform are intended exclusively for adults aged 18 years and above. We operate a zero-tolerance policy toward underage gambling and take all reasonable measures to prevent minors from accessing betting and gaming services.

Age Verification at Registration

During the account registration process, all players are required to declare that they are 18 years of age or older. This declaration is a binding condition of account creation. Additionally, 34bet conducts Know Your Customer (KYC) age verification checks that may require players to submit a copy of a valid government-issued photo ID — such as a National ID card or passport — before processing their first withdrawal or when a manual review is triggered. Any account found to belong to a person under 18 will be immediately closed and all funds returned to the original payment method.

Protecting Young People in Your Household

If you share a device with family members, including children or teenagers, we strongly recommend taking the following precautions to ensure that minors cannot access your 34bet account or any other gambling platform:

• Always log out of your 34bet account after each session — do not leave your browser session open on shared devices.
• Use a strong, unique password for your 34bet account and keep it confidential. Do not write it down in a location accessible to others.
• Enable two-factor authentication (2FA) on your account for an additional layer of security.
• Consider installing parental control and content-filtering software on shared devices. Widely used options include tools built into Android, iOS, Windows, and third-party services that can block gambling-related content for specific user profiles.
• If you believe a minor has accessed a gambling platform — including 34bet — contact our support team immediately at [email protected].

Managing your gambling spend is one of the most effective ways to ensure that betting remains within your personal financial means. 34bet provides a comprehensive set of financial control tools that you can configure directly from your account settings panel at any time.

Setting a Deposit Limit

You can set a daily, weekly, or monthly deposit limit denominated in Bangladeshi Taka (BDT). Once a limit is active, you will not be able to deposit more than the specified amount within the chosen period, regardless of payment method — whether you use bKash, Nagad, Rocket, Upay, bank transfer, or any other supported method.

• Reducing a limit: A request to reduce an existing deposit limit takes effect immediately. The lower limit applies from the moment you confirm the change.
• Increasing a limit: A request to increase an existing deposit limit is subject to a mandatory seven (7) day cooling-off period before the higher limit becomes active. This delay is a deliberate consumer protection measure and cannot be waived.
• Removing a limit: Similarly, removing a deposit limit is subject to the same seven-day waiting period to allow time for considered reflection.

Loss Limits

In addition to deposit limits, 34bet allows you to set a loss limit — a cap on the net amount you are prepared to lose within a given period. Once your net losses in that period reach the threshold you have defined, the platform will restrict further betting until the period resets. Loss limits follow the same cooling-off rules as deposit limits: reductions are instant, increases require seven days.

Wagering Limits

Players who prefer even more granular control can also set a per-bet wagering limit that caps the maximum stake on any single bet or game round. This is particularly useful for preventing impulsive high-stake decisions during live sports events like a BPL T20 match or an IPL game.

Sometimes the most responsible decision is simply to step away for a while. 34bet's time-out and session control features make it easy to take a structured break — whether you want a short pause to clear your head or a longer cooling-off period after a losing streak.

Session Time Limits

You can set a maximum session duration so that the platform automatically logs you out once you have been active for a specified length of time. Available session durations include 30 minutes, 1 hour, 2 hours, and custom values up to 8 hours per day. Before the session limit is reached, you will receive an on-screen reminder giving you the opportunity to end your session voluntarily. When the timer expires, you are logged out regardless of any active game or ongoing bet (pending bets are settled normally).

Reality Check Reminders

Reality check alerts are periodic on-screen notifications that appear at intervals you define — every 30, 60, or 90 minutes of continuous play. Each alert displays:

• The total time you have been logged in during the current session.
• Your net gaming result (total winnings minus total stake) for the session.
• The option to end the session immediately or acknowledge the alert and continue playing.

These reminders are especially useful during long live casino sessions or extended cricket in-play betting periods, where it is easy to lose track of time.

Time-Out Mode

A time-out is a short-term account suspension. When you activate time-out mode, your 34bet account is immediately restricted from all betting and gaming activity for the chosen period:

• 24 hours — a single-day cooling-off break.
• 7 days — a week-long pause, useful after a particularly frustrating loss or when you feel you are playing too frequently.
• 30 days — a monthly break to thoroughly reset your relationship with the platform.

During a time-out, you cannot log in to place bets or access casino games. You will continue to receive essential account communications (e.g., security alerts), but all promotional and marketing messages are suppressed for the duration. Time-out periods run to their natural expiry and cannot be shortened once activated — this is an intentional feature, not a bug.

Self-exclusion is the most serious responsible gaming tool available on the 34bet platform. It is designed for players who feel that they need a significant and binding break from gambling — not just a short time-out, but a firm commitment to stop for an extended period. 34bet takes self-exclusion requests seriously and processes them as a matter of urgency.

How Self-Exclusion Works

When you request self-exclusion, 34bet will:

• Immediately close your account to all betting and gaming activity.
• Suppress all marketing, promotional, and bonus communications for the full exclusion period.
• Cancel any pending promotional offers or bonuses associated with your account.
• Process any remaining withdrawable balance back to your registered payment method (bKash, Nagad, Rocket, bank account, etc.).
• Retain a record of your self-exclusion so that any attempt to create a new account during the exclusion period is flagged and the new account is closed.

Available Exclusion Periods

• 6 months — the minimum self-exclusion period.
• 1 year
• 2 years
• 5 years
• Permanent — an indefinite self-exclusion with no automatic end date.

Self-exclusion periods cannot be reversed or shortened once activated. After the chosen period expires, reinstatement of your account requires a deliberate, written request to our team and a mandatory 24-hour waiting period before access is restored — providing one final moment of reflection before returning to the platform.

How to Request Self-Exclusion

You can request self-exclusion in two ways:

• Via your account settings: Navigate to the Responsible Gaming section of your account dashboard and select "Self-Exclusion". Follow the on-screen steps to choose your exclusion period and confirm the request.
• Via our support team: Contact our 24/7 support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process your request immediately — typically within minutes.

Problem gambling — sometimes called gambling disorder — is a condition in which a person's gambling behaviour causes repeated harm to themselves, their finances, their relationships, or their mental health, yet they continue to gamble despite those consequences. It affects people from all walks of life and can develop gradually, often without the individual realising it until the situation has become serious.

Understanding the warning signs is the first step toward taking action. The following are common indicators that gambling may be causing problems in your life or in the life of someone you care about:

If you recognise any of these patterns in your own behaviour or that of someone close to you, please do not wait until the situation worsens. The tools on this page and the support resources listed below are available right now — use them.

The following questions are adapted from widely used responsible gaming self-assessment tools. Answer honestly — this questionnaire is for your benefit only and is entirely private. If you answer "yes" to several of these questions, we encourage you to speak with our support team or contact a professional gambling support service.

If you or someone you know is struggling with gambling-related problems, reaching out for help is the most important step you can take. 34bet's support team is available 24/7 and can assist you with activating responsible gaming tools, initiating a self-exclusion, or simply listening and directing you to appropriate professional resources.

Contact 34bet Responsible Gaming Support

External Gambling Support Organisations

The following international organisations offer free, confidential advice and support for people affected by problem gambling. Their services are available to players in Bangladesh and across South Asia:

• Gamblers Anonymous (GA): A fellowship of individuals who have experienced gambling problems and share their experience, strength, and hope with each other. GA follows a twelve-step programme and operates internationally with online meetings accessible from anywhere, including Bangladesh.
• GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. GamCare operates the National Gambling Helpline and offers free counselling sessions, online chat support, and self-help resources at gamcare.org.uk.
• Gambling Therapy: An international online service offering free practical advice and emotional support to anyone affected by problem gambling. Support is available in multiple languages via the gamblingtherapy.org platform.
• BeGambleAware: Provides free and confidential information, support, and counselling for anyone experiencing gambling-related harm. Resources are available at begambleaware.org.
• National Council on Problem Gambling (NCPG): Offers a helpline, referral service, and online resources for individuals and families affected by problem gambling. Available internationally at ncpgambling.org.