Privacy Policy — How 34bet Protects Your Data

34bet collects personal information from players in Bangladesh and across South Asia in order to operate a safe, fair, and legally compliant online betting and gaming platform. The categories of information we collect are described in detail below. We collect only the data that is genuinely necessary for the purposes described in this Privacy Policy.

Information You Provide Directly

When you register a player account, make a deposit, place a bet, contact our support team, or participate in any promotion, you may provide us with some or all of the following:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including city and division within Bangladesh — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Account credentials: Username and encrypted password. We never store your password in plaintext.
• Financial data: Payment method details used for deposits and withdrawals, including mobile financial service identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and international card details (Visa, Mastercard) where applicable. Full card numbers are never stored on our servers; they are handled by our PCI-DSS-compliant payment processors.
• Identity verification documents: Copies of government-issued photo ID (National ID card, passport), proof of address, and proof of payment method ownership, provided as part of our Know Your Customer (KYC) process.
• Communications data: Records of any messages, live chat transcripts, or emails exchanged between you and our support team.
• Preferences and self-declared information: Responsible gaming preferences such as deposit limits, session time limits, and self-exclusion requests.

Information Collected Automatically

When you access and use the 34bet Platform, certain technical information is collected automatically through our servers, cookies, and analytics tools:

• Device and technical data: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and language settings.
• Usage data: Pages visited, time spent on each page, games played, bet history, session start and end times (logged in Bangladesh Standard Time, BST UTC+6), and navigation paths through the Platform.
• Geolocation data: Approximate geographic location derived from your IP address, used to apply region-appropriate settings and identify access from restricted jurisdictions.
• Log data: Server access logs including timestamps, request URLs, response codes, and error reports used for security monitoring and platform diagnostics.

34bet uses your personal information only for clearly defined, legitimate purposes. The table below sets out the principal ways in which we use your data, together with the legal basis that justifies each use under recognised international data protection principles.

Marketing Communications

34bet will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, offers, and seasonal promotions (including BPL cricket season offers, Eid promotions, and Pohela Boishakh specials) if you have given us explicit consent to do so during the registration process or at a later point through your account settings. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account dashboard or by contacting our support team at [email protected]. Withdrawing marketing consent does not affect your ability to use the Platform or receive essential account-related communications.

Automated Decision-Making

34bet may use automated systems to flag accounts for review based on patterns associated with fraud, money laundering, underage gambling, or responsible gaming concerns. Where an automated process results in a significant decision affecting your account — such as a temporary suspension pending review — you have the right to request that a human member of our compliance team review that decision. Please contact [email protected] to make such a request.

34bet does not sell, rent, or trade your personal information to third parties for their own independent commercial purposes. However, in order to deliver the Platform and comply with our legal obligations, we share certain data with carefully selected third-party service providers and partners. All third parties with whom we share data are contractually required to process it only for the purposes described below and to maintain appropriate security standards.

Categories of Third Parties

• Payment processors: We share transaction data with payment processing partners — including the technical operators of bKash, Nagad, Rocket, Upay, and international card processors — in order to facilitate deposits and withdrawals. These partners process financial data under their own privacy policies and applicable financial services regulations.
• Identity verification providers: We use third-party KYC and AML screening services to verify the identity of players and screen transactions against international sanctions and watchlists. These providers receive the identity and document data necessary to complete verification checks.
• Game content providers: When you play games on 34bet, your gameplay data is shared with the relevant game studio or provider — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — for the purpose of delivering and recording game results. These providers operate under their own data processing agreements with 34bet.
• Customer support platforms: We use third-party live chat and ticketing software to deliver 24/7 English-language customer support. Support agents may access your account information to assist with enquiries.
• Analytics and performance tools: We use analytics services to understand how players navigate and use the Platform. Where possible, this data is aggregated and anonymised before being processed by analytics providers.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by applicable law, or where we reasonably believe disclosure is necessary to protect the rights, safety, or property of 34bet or its players.

International Data Transfers

Because 34bet operates as an internationally based platform serving players in Bangladesh and South Asia, your personal data may be stored and processed in countries outside Bangladesh. Where data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place, such as contractual data protection obligations with the receiving parties, consistent with recognised international standards.

34bet uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, to maintain the security of your session, and to understand how players interact with different areas of the site. This section explains what cookies we use and how you can manage them.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognise your device on subsequent visits, remember your settings, and provide a more consistent, personalised experience. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using core Platform features. For guidance on managing cookies in your specific browser, please consult your browser's help documentation. You may also update your marketing consent preferences at any time through your 34bet account settings.

Similar Tracking Technologies

In addition to cookies, 34bet may use web beacons (small transparent images embedded in pages or emails), local storage objects, and session storage to support the functionality described above. These technologies serve similar purposes to cookies and are managed through the same browser-level controls in most cases.

Protecting your personal information is a core operational priority for 34bet. We implement a layered set of technical and organisational measures to safeguard your data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

Technical Security Measures

• Transport Layer Security: All data transmitted between your browser or app and our servers is protected by TLS 1.2 or higher (256-bit SSL encryption). Look for the padlock icon in your browser address bar when using 34bet.
• Password hashing: Player passwords are hashed using a modern cryptographic algorithm before being stored. We never store your password in a recoverable form. Even 34bet's own staff cannot read your password.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts. When enabled, a one-time code is required alongside your password at each login, significantly reducing the risk of unauthorised account access.
• Access controls: Access to personal data within 34bet's internal systems is strictly limited on a need-to-know basis. Staff members access only the data required to perform their specific roles. All internal data access is logged and subject to regular audit.
• Data segregation: Financial data (payment method details) is held in segregated, access-controlled environments separate from general account data, with payment card processing handled exclusively by PCI-DSS-certified processors.
• Penetration testing: 34bet conducts regular security assessments and vulnerability testing of its Platform infrastructure to identify and remediate potential weaknesses before they can be exploited.

Data Breach Response

In the unlikely event of a personal data breach that poses a risk to players, 34bet will notify affected players as promptly as reasonably practicable via their registered email address. The notification will describe the nature of the breach, the categories of data affected, the steps 34bet has taken to contain and remediate the incident, and any actions we recommend you take to protect yourself.

34bet respects your rights over your personal data. The following rights are available to all players with respect to the personal information we hold about them. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]. We will respond to all data rights requests within a reasonable timeframe, typically within 30 days.

• Right of access: You have the right to request a copy of the personal data that 34bet holds about you, along with information about how it is being used. This is sometimes referred to as a Subject Access Request (SAR).
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly through your account settings dashboard.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies — you may request that we delete your personal data. Please note that we are required by law to retain certain financial and identity records for a minimum period even after account closure.
• Right to restrict processing: You may request that we restrict how we process your data in certain situations, for example while a rectification request is under review.
• Right to data portability: Where processing is based on your consent or on a contractual basis, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to our processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though in some cases we may be able to demonstrate compelling grounds that override your objection.
• Right to withdraw consent: Where processing is based on your consent (for example, receiving marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

How to Exercise Your Rights

To make any data rights request, please contact 34bet via live chat (available 24/7) or by emailing [email protected] with the subject line "Privacy Rights Request". To protect your account security, we may need to verify your identity before processing any data rights request. We will not charge a fee for processing reasonable requests.

34bet retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable legal, regulatory, or contractual obligations. The following general retention principles apply:

• Active player accounts: Personal and account data is retained for the full duration of your relationship with 34bet, i.e., from account registration until account closure.
• Financial and transaction records: Records of deposits, withdrawals, and betting transactions are retained for a minimum of five (5) years following the date of each transaction, in compliance with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Copies of identity documents provided for KYC verification are retained for a minimum of five (5) years following account closure.
• Support communications: Live chat transcripts and email correspondence with our support team are retained for a minimum of two (2) years for quality assurance, dispute resolution, and training purposes.
• Marketing consent records: Records of your marketing consent (or withdrawal of consent) are retained for the duration of your account relationship and for a reasonable period thereafter for compliance evidence purposes.
• Technical and log data: Server logs and device data collected for security and fraud prevention purposes are typically retained for a period of up to twelve (12) months, unless retention is extended due to an ongoing investigation.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction or re-identification. Where anonymised data is used for aggregate analytics after the retention period, it can no longer be linked back to any individual player.

34bet reserves the right to update or revise this Privacy Policy at any time. Changes may be made in response to developments in applicable law, changes to our data processing practices, new product features, new payment partners, or feedback from players in Bangladesh and across our player base.

Notification of Changes

When material changes are made to this Privacy Policy, 34bet will notify registered players via the email address associated with their account before the changes take effect. The updated effective date will be displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following notification of a change constitutes your acceptance of the revised Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 34bet handles your personal data, please contact our dedicated privacy support team:

• Email: [email protected]
• Live chat: Available 24/7 via the chat widget on the 34bet Platform
• Support hours: Round the clock — Bangladesh Standard Time (BST, UTC+6) and all international time zones